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About Westfield Bank
Headquartered in Westfield Center, Ohio with an asset size of $1.37 billion, Westfield Bank is a community bank dedicated to providing quality financial services while maintaining strong customer engagement and satisfaction. Westfield Bank became an nCino customer in 2019.
Challenge
Westfield Bank challenged itself to find a solution to streamline its commercial banking process, eliminate siloed data, and further support the Bank's digital transformation as it aims to better serve customers through seamless and efficient digital capabilities.
nCino Solution
Westfield Bank partnered with enforce Consulting to implement the nCino Bank Operating System, a single cloud-based platform that automates banking processes while providing a fully integrated digital banking experience for Westfield Bank's employees and customers.
Results
nCino enabled Westfield Bank to automate its processes by removing disparate systems and creating new digital workflows. With newfound efficiencies and full visibility into the loan lifecycle, Westfield Bank was able to reduce its loan decision times and provide an enhanced customer experience.
"We wanted a system that would enable us to deliver a truly excellent customer experience and the nCino platform is able to do that for us."
Matt Berthold, Executive Vice President and Chief Operating Officer, Westfield Bank
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