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About Live Oak Bank
Founded in 2007 to provide business loans to independent business people in select industries, Wilmington, North Carolina based Live Oak Bank is now the largest originator of small business loans in the U.S. with assets of $2.5 billion and customers in all fifty states.
Challenge
The logistics of shuffling paper among stakeholders was unwieldy and time consuming, and operations were inefficient. Live Oak needed a system that reduced loan cycle times, streamlined lending performance, improved communication among dispersed employees and customers.
nCino Solution
nCino’s automation and workflow eliminated Live Oak’s dependence on paper forms, files and faxes allowing employees and customers to collaborate more quickly and efficiently. The secure mobile platform enables complete transparency into the process anytime, anywhere.
Results
Live Oak has grown to become the #1 bank in ROA and ROE in the U.S. within their asset category and is the #1 originator of SBA loans in the U.S. With an average loan size of $1.2 million and 100% paperless Live Oak was voted the Best Bank to Work For by American Banker five years in a row.
"Before nCino our customer satisfaction ratings averaged 5 out of 10. With the customer engagement, efficiency gains and portfolio management tools in the nCino Bank Operating System, satisfaction ratings have increased to 9+."
Neil Underwood, President
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